Short Answer: To comply with South African FICA (Financial Intelligence Centre Act) laws, licensed casinos must collect three specific documents to create a verified 'KYC Profile' before releasing any funds.
1. Proof of Identity
You must provide a clear color photo of a valid government-issued ID. Accepted documents include a Green Barcoded ID Book, a Smart ID Card (both front and back must be visible), or a valid Passport.
2. Proof of Address
This document verifies your physical location and must be less than 3 months old. Accepted forms include a Utility Bill (water/lights), a Bank Statement, or a store account statement (e.g., Woolworths/Edgars). It must show your name and residential address (PO Boxes are usually rejected).
3. Proof of Payment Method
If you deposited via credit card, you must send a photo of the front of the card with the middle 8 digits and CVV blocked out for security. If you deposited via EFT, a bank statement header confirming the account number belongs to you is required.
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