Do I have to withdraw using the same method I deposited with?

Short Answer: Yes, this is known as the 'Closed Loop Policy.' To comply with Anti-Money Laundering (AML) laws, casinos are legally required to send funds back to the original source whenever possible. If you deposit R500 via Visa Card A, your first R500 of withdrawals must go back to Visa Card A. Only the profit (winnings) can sometimes be diverted to a different method.

1. Preventing Money Laundering

Criminals try to use casinos as cleaning services—depositing 'dirty' money via cash vouchers and trying to withdraw 'clean' money to a bank account. The Closed Loop policy stops this. By forcing the money back to the source, the casino ensures they are not facilitating the movement of funds between unconnected financial entities.

2. The 'Voucher' Exception

What if you deposited with a Voucher (like 1Voucher or OTT)? You cannot withdraw money onto a paper receipt. In cases where the deposit method cannot receive funds (Vouchers or certain Mastercards), the casino allows you to withdraw via Bank Transfer (EFT). However, you will have to undergo strict verification to prove the bank account is yours.

3. Splitting Withdrawals

If you have used multiple deposit methods (e.g., Credit Card and Neteller), the casino might split your withdrawal. If you request R2,000, they might send R1,000 to your Card and R1,000 to your Neteller account to balance the 'Net Deposits' on each method. This can be confusing, so check your statement for split payments.

4. Changing Your Method

If your original card has expired or your bank account is closed, you cannot just switch methods in the cashier. You must contact support and provide proof of the closure (e.g., a letter from the bank). Only then will the security team manually override the Closed Loop rule and allow you to add a new withdrawal destination.