What is a Wagering Requirement and how does it affect my ability to withdraw winnings?

Short Answer: A Wagering Requirement is a 'Lock' placed on your funds when you accept a bonus. It dictates that you must bet a certain total amount (e.g., 30x the bonus value) before your balance converts from 'Casino Credits' to 'Withdrawable Cash.'

1. The Locked Balance

When a bonus is active, your funds are split into 'Cash' and 'Bonus' wallets. Usually, the casino locks both. If you attempt to withdraw before meeting the requirement (e.g., wagering R15,000 on a R500 bonus), the system will warn you that proceeding will forfeit all bonus funds and winnings.

2. Tracking Progress

You cannot guess when you are done. You must check the 'Bonus Progress Bar' in your account dashboard. Only when this bar hits 100% does the money automatically move to your Cash Wallet, enabling the withdrawal button.