How do I report a scam casino?

Short Answer: Reporting a scam depends on where the casino is licensed. If it is a South African site, you report it to the National Gambling Board (NGB). If it is an offshore site, you must contact their master license holder (e.g., Curacao eGaming) or use third-party mediation services.

1. Local Disputes (The NGB)

If a locally licensed bookmaker (like Betway or Hollywoodbets) treats you unfairly, you have powerful rights. Contact the specific Provincial Gambling Board that issued their license (listed in the site footer). They are legally required to investigate your complaint and can force the operator to pay you.

2. Offshore Disputes (Licensors)

If the site is offshore, look for the license logo (e.g., MGA or GC Curacao). Click it to find the 'File a Complaint' link on the regulator's official site. Be warned: Curacao regulators are notoriously slow and often do not help players recover funds, but MGA regulators are very strict.

3. Public Shaming (The Power of Forums)

Often, the most effective weapon against a rogue casino is bad publicity. Submit a detailed complaint to major watchdog sites like AskGamblers, CasinoMeister, or HelloPeter. Verified casinos monitor these sites closely and will often resolve your issue quickly to avoid a 'Blacklist' rating.

4. Payment Provider Chargebacks

If you were truly scammed (e.g., the site was fake), contact your bank. You can file a fraud dispute or 'Chargeback' for the transaction. Note that this is a nuclear option; if you do this legitmately, you get your money back, but you will be banned from most online casinos permanently.