Why is my deposit pending?

Short Answer: A 'Pending' deposit means the money has left your bank account but hasn't yet been officially acknowledged by the casino's system. This 'limbo' state usually resolves itself within an hour, but can take up to 24 hours if there was a communication break between the payment provider and the casino.

1. The Communication Break

Sometimes, the bank sends the money, but the internet connection drops for a millisecond before the 'Success' signal reaches the casino. The casino doesn't know you paid, so they don't credit your account. The money is sitting with the payment processor (like Ozow).

2. Manual Verification

If you made a manual EFT (using reference numbers), a human being often has to check the bank statement and credit your account. This only happens during business hours. This is why you should always use Instant EFT instead.

3. What to Do

Do not pay again! Wait. Send a screenshot of your 'Proof of Payment' or SMS notification to the casino's support team immediately. They can usually locate the funds in their backend system and manually credit you.

4. Weekend Delays

If you use a method that isn't instant (like a standard bank transfer) on a Friday night, it might stay pending until Monday morning. Banks often pause clearing standard transactions over the weekend.