What if payment fails during a deposit?

Short Answer: Don't panic. A failed deposit often results in funds being 'Reserved' by your bank. It looks like the money is gone, but it is actually just sitting in a holding pattern. It will automatically bounce back into your account, usually within 24 to 48 hours.

1. The 'Timeout' Error

This happens when you take too long to enter your OTP. The bank reserved the funds for the transaction, but the casino's timer ran out. The transaction failed, but the bank hasn't released the reservation yet. You do not need to call the bank; their system will auto-correct this when the daily settlement runs.

2. Do Not Double Dip

The worst thing you can do is try again immediately 5 times. You might end up with 5 'Reserved' amounts and an empty bank account. Wait 10 minutes. Check your transaction history. If it definitely failed, try a different method (e.g., switch from Card to Ozow).

3. Proof of Payment

If the money did leave your account (you got an SMS) but the casino balance is zero, take a screenshot of the banking SMS or app notification. Send this to the casino's Live Chat. They can manually trace the 'orphan' transaction.

4. Internet Connectivity

If your internet drops exactly when you click 'Pay,' the signal might not reach the casino. Always ensure you have a stable connection (Wi-Fi is better than mobile data) when banking.