Why are my documents being rejected for withdrawal?

Short Answer: Documents are usually rejected because they fail the 'Four Corners Rule' or are poor quality. Casinos must meet strict legal standards for FICA verification. If a document is blurry, cropped, old, or looks edited, the compliance officer is legally required to reject it, no matter how legitimate you are.

1. The 'Four Corners' Rule

This is the #1 reason for rejection. When you take a photo of your ID or Utility Bill, all four corners of the page must be visible in the picture. If you crop off the edges or zoom in too much, the casino assumes you might be hiding information (like a different name or date) and will reject it instantly. Place the document on a flat table and photograph the whole page.

2. Digital Statements vs. Scans

Casinos generally prefer the original PDF file downloaded directly from your banking app. If you print a statement, then scan it, then take a photo of the scan, the quality degrades, and it looks suspicious. Always upload the original digital PDF if possible—it is cleaner, easier to read, and verifies faster.

3. The 3-Month Expiry Date

Proof of Address documents (like water bills or bank statements) are only valid for 3 months (90 days). If your bill is dated January and you try to use it in May, it will be rejected. The casino needs proof that you live there now, not that you lived there last year.

4. No Editing Allowed

Never, ever use Photoshop or an editing tool to 'fix' a document (e.g., to increase contrast or crop it). Modern verification software detects 'pixel tampering' immediately. Even if you were just trying to make it clearer, the system flags it as a forged document, which can lead to your account being permanently banned for fraud.