How do I claim a deposit bonus?

Short Answer: Claiming a deposit bonus usually requires action before or during your deposit. You typically need to either enter a specific 'Bonus Code,' select the bonus from a dropdown menu on the cashier page, or manually 'Opt-In' on the promotions page before transferring any funds. If you play your deposit before claiming, you often lose the right to the bonus.

1. The 'Opt-In' Mechanism

Modern casinos rarely force a bonus on you; they ask you to choose. On the deposit screen, look for a checkbox that says 'I want a bonus' or a list of available offers. If you leave this blank, the system assumes you want to play with raw cash and will not credit the bonus funds. Once the deposit is processed, it is technically difficult for support to add the bonus retroactively.

2. Bonus Codes

Some sites, especially older ones or those using specific software like RealTime Gaming (RTG), still rely on codes (e.g., 'WELCOME100'). You must enter this code in the 'Redeem Coupon' section of the cashier before you make your deposit. If you deposit first and then try to enter the code, the system will reject it because your balance is no longer zero.

3. The Minimum Deposit Requirement

Just because you deposit doesn't mean you qualify. A casino might accept a R50 deposit, but the Welcome Bonus might require a minimum of R200. If you deposit R50, the transaction goes through, but the bonus triggers fail. Always check the 'Terms and Conditions' for the specific minimum qualifying amount to avoid disappointment.

4. Verification of the Credit

Before you place your first bet, check your balance. You should see two balances: 'Cash Balance' and 'Bonus Balance' (or a combined total). If the bonus money isn't there, stop immediately. Do not play a single spin. Contact Live Chat and ask them to correct it manually. If you play even one round with your cash, they often cannot legally add the bonus anymore.