What specific documents do I need to submit for a FICA check on Apexbets?

Short Answer: Under the Financial Intelligence Centre Act (FICA) of South Africa and Section 3 of the Apexbets General Terms and Conditions, all registered players must complete statutory verification before any withdrawal request can be authorised or processed. The compliance framework requires you to submit specific, government-issued documents categorised into Proof of Identity (POI) and Proof of Residential Address (POA).

Completing FICA verification is a mandatory step before you can withdraw any winnings. Understanding exactly what is required will help you avoid unnecessary delays and get your account fully verified quickly.

1. Proof of Identity (POI) Documents

You must submit one valid, unexpired, government-issued photographic identification document. A South African Smart ID Card requires a clear, colour photograph or scan showing both the front and the reverse side of the card. A Green Barcoded South African ID Book requires a full-page colour scan or photograph of the identity page showing your photograph, full legal names, identity number, and official seal. A valid South African Driver's Licence requires an unexpired card-format licence displaying your full legal names, licence number, clear facial photograph, and validity dates. A valid Passport requires a colour copy of the photo and biographical page of an unexpired passport, accepted for both South African citizens and foreign nationals legally residing within the Republic of South Africa. For non-citizens, a temporary residence or work permit issued by the Department of Home Affairs is also accepted.

2. Proof of Residential Address (POA) Documents

You must provide a document that confirms your physical residential address in South Africa. The document must clearly show your full legal name, your physical street address where P.O. Box addresses are not accepted, an official issuing header or logo, and an issue date that is not older than 3 months or 90 days. Accepted documents include a municipal utility bill for water, electricity, refuse, or rates and taxes issued by your local municipality. A formal bank statement from a registered South African bank such as Capitec, FNB, Standard Bank, Absa, Nedbank, TymeBank, or Discovery Bank is also accepted. You can use a retail store account statement from providers such as Woolworths, Truworths, Foschini, or Ackermans. Telecommunications or internet invoices from Telkom, Vodacom, MTN, Cell C, or Rain are also valid. A formal residential lease agreement is accepted provided it is current and accompanied by a recent rental payment confirmation. Finally, if you reside with family or rent informally without direct utility accounts in your name, an official South African Police Service (SAPS) sworn affidavit from the primary property owner or landlord, accompanied by their matching utility statement dated within 3 months and a copy of their ID, is required.

3. Submission Guidelines and Technical Requirements

Upload the files directly via your Apexbets profile dashboard under the My Account then Verification section. The platform integrates an automated KYC biometric check that may require a brief 3D facial scan using your mobile smartphone camera. Files must be submitted in PDF, JPEG, or PNG format with a maximum file size limit of 5MB per upload. Ensure all four corners of the document are visible, with no glare, blurriness, or cropped text. Once submitted, documentation is reviewed by the compliance department within 12 to 24 hours. Once approved, your account receives verified status and withdrawal functionality is unlocked.