Short Answer: Do NOT create a new account. Contact the Security or Fraud team immediately via email. Accounts are usually auto-locked by the system due to a failed 3D Secure check, a name mismatch on a card, or a 'velocity limit' breach (trying to deposit too many times in one minute).
1. The Duplicate Trap
If you open a second account to bypass the lock, you violate the 'One Account Per Person' rule. This gives the casino grounds to ban you permanently and confiscate all funds. Always resolve the issue with the original account.
2. Providing Proof
To unlock the account, you will likely need to send a PDF bank statement or a screenshot from your banking app showing that the disputed transaction was authorized by you. Once the Fraud Team sees proof of ownership, they will lift the security block.
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