What happens if I place a bet on Playabets with a technical error?

Short Answer: If you place a bet on Playabets that is affected by a technical error, the transaction will be voided. The General Terms state that any malfunction affecting the operation of sports betting, vegas games, Aviator, crash games, promotional systems, or payment systems shall void all affected transactions, wagers, winnings, and settlements.

You acquire no entitlement to any winnings, bonuses, or credits resulting from a technical malfunction.

1. What Constitutes a Technical Error

According to the Playabets General Terms, a technical error includes communication or system errors, software or hardware malfunctions, data feed errors, and any malfunction affecting the operation of the platform. This can include errors in random number generators, pay tables, or the settlement process. If the system incorrectly calculates a payout or processes a bet that should not have been accepted, the affected transaction will be voided.

2. The Exception for Confirmed Bets

There is an important exception. A Confirmed Bet that was validly placed in accordance with the Terms, was not affected by the malfunction, and was not placed fraudulently, shall be honoured and settled in the ordinary course. This means that if your bet was recorded on the server and assigned a unique transaction reference before the malfunction occurred, it will still stand. Only the transactions directly affected by the technical error are voided.