How do I claim a Stay in the Game refund on Lucky Fish?

Short Answer: To claim a Stay in the Game refund on Lucky Fish, you must contact their Helpline Team. You can reach them by phoning 087 365 0651 or by emailing Helpline@luckyfish.co.za.

You must ensure your bet meets all the qualifying criteria before contacting support to request your refund.

1. The Claiming Process

There is no automatic crediting for this promotion. If your soccer multiple goes out on the last leg, you must actively contact Lucky Fish to claim your refund. You will need to provide your account details and the bet slip reference so the support team can verify that your bet meets the requirements, such as having the correct number of markets, odds, and that all previous legs were winners.

2. Verification and Abuse Prevention

Lucky Fish states that the promotion is intended for recreational punters. Clients found to be abusing the spirit of the promotion will not qualify for refunds. The support team will verify that your bet is a 90-minute, 3-way bet and that no scratched markets were included, as scratched markets trigger a recalculation of the bet. Lucky Fish reserves the right to withhold refunds if irregular activity is detected.