What happens if Lucky Fish cannot verify my ID number when I register?

Short Answer: If Lucky Fish cannot verify your ID number when you register, they have the right to request documents before processing your registration. You will need to provide valid FICA documentation, such as a South African identity document or a foreign passport, to proceed.

Your account will not be fully activated until the verification is resolved.

1. The Verification Tool Process

During registration, the ID number you enter is checked by Lucky Fish's nominated verification tool. If the tool fails to recognise your details, the registration process is paused. Lucky Fish will then request documentation to manually verify your identity. This is a standard security measure to prevent fraud and comply with FICA regulations.

2. Submitting Your Documents

You must submit the requested FICA documentation, which refers to a valid South African identity document or a valid foreign passport. Once submitted, the documents must be reviewed and approved. Until this happens, your registration may be delayed, and you will not be able to request any withdrawals, even if you have claimed the sign-up bonus.