What should I do if my Kingbets withdrawal is marked as Paid but I haven't received the money?

Short Answer: If your Kingbets withdrawal is marked as Paid but you haven't received the funds, you must contact Kingbets customer support immediately. According to the terms, any withdrawal marked as Paid is deemed final and irreversible, so you need to provide your transaction details and proof of the missing payment to support for investigation.

Do not submit a duplicate withdrawal request, as this could complicate the tracing process.

1. Contact Support with Your Transaction Details

The Kingbets General Terms and Conditions state that if a payment is not processed within the standard timeframe, you have ninety days from the date the results are known to submit a claim. All claims must be submitted in writing, accompanied by the relevant betting reference slip, and addressed to support@kingbets.co.za. You should include your withdrawal reference number, the amount, the date it was marked as Paid, and any proof from your bank showing the funds have not arrived. The terms also note that payments to bank accounts may be delayed due to South African public holidays and weekends, so check the processing schedule first.

2. What Not to Do

Once a withdrawal is marked as Paid and the payment service provider confirms the transaction has been processed, no reversal shall be granted under any circumstances. This means you cannot simply cancel the withdrawal and try again. If your bank confirms the funds are missing, the issue must be escalated through Kingbets support, who will liaise with the payment provider. Avoid submitting a new withdrawal request for the same amount while the first one is being investigated.