Who regulates Kingbets and how do I lodge a complaint?

Short Answer: The Kingbets General Terms and Conditions do not explicitly name a single regulator in the main text, but the document states that the company operates subject to South African gambling legislation and references the Western Cape Gambling and Racing Board in its compliance and dispute provisions. To lodge a complaint, you must first submit it in writing to Kingbets customer support within five days of the transaction giving rise to the dispute.

If the matter cannot be resolved internally, it may be escalated to the relevant regulatory authority.

1. The Internal Complaints Process

According to Clause 11.12 and Clause 37 of the Kingbets General Terms and Conditions, all disputes must be submitted in writing to Kingbets within five (5) days from the date of the initial transaction giving rise to the dispute. No claims will be accepted after this period. You should contact customer support using the channels on the website, providing your account details and a clear description of the issue. The company will investigate the complaint in good faith.

2. Escalation to the Regulator

If your complaint cannot be resolved internally, the terms indicate that the matter may be referred to the Western Cape Gambling and Racing Board. The terms state that the Board has the authority to convene a hearing and decide whether to uphold, modify, or confirm the initial dispute resolution. However, the exact contact details for the regulator are not published in the provided document. You should ask Kingbets support for the formal escalation procedure or the relevant contact information for the provincial licensing authority that oversees their operations.