What happens to my funds if I self-exclude on Kingbets?

Short Answer: The Kingbets General Terms and Conditions state that if you request self-exclusion, any remaining balance in your account (in real money) will be returned to you, and your account will be closed. This process is subject to identity verification (KYC) before the funds are released.

You will not be able to access your account or place any bets during the exclusion period.

1. Returning Your Balance

According to Clause 31 of the Kingbets General Terms and Conditions, once your self-exclusion request and supporting documentation are received by the Exclusion Department, any remaining balance to you (in real money) will be returned, and the account will be closed as requested. The terms note that account closures are subject to Customer Identification and Verification (CIV) or Know Your Client (KYC) procedures. You should ensure your banking details are up to date before requesting exclusion so the funds can be processed correctly.

2. What Happens to Bonuses and Pending Bets

While the Kingbets document does not explicitly detail the treatment of bonuses, standard regulatory practice is that any active bonus funds and associated winnings are forfeited upon self-exclusion. Pending bets that have already been placed are typically left to settle, and any winnings from those settled bets would be returned to you along with your remaining balance. However, you will not be able to place new bets or deposit funds during the exclusion period.