How do I close my Kingbets account?

Short Answer: To close your Kingbets account, you must send an email from your Registered Email Address to the Customer Support Department. The contact details can be found via the links on the Kingbets website. Your account closure is treated as a transaction within an ongoing business relationship, meaning it is subject to Know Your Client (KYC) and identity verification procedures.

You cannot close your account if there are outstanding matters, such as pending withdrawals, active bonuses, or a negative balance.

1. The Closure Process

According to the Kingbets General Terms and Conditions, you must submit your closure request in writing using your Registered Email Address. The terms state that all account closures are subject to Customer Identification and Verification (CIV) or KYC procedures in accordance with their Risk Management and Compliance Programme. Once your request is received and verified, the remaining real money balance will be transferred to you, and the account will be closed.

2. What Happens to Your Funds

Before the account can be closed, any positive balance in your cash account must be returned to you. However, the terms note that Kingbets may withhold or retain any deposits, winnings, bonuses, or other amounts attributable to illegal activity, fraud, or any prohibited activity. If you have an active bonus, you may need to cancel it or complete the wagering requirements before the account can be formally closed and the funds released.