What should I do if I have not received my Hollywoodbets Refer a Friend bonus within 48 hours?

Short Answer: If your friend has reached Successful Friend status and you have not received your R50 bonus within 48 hours, you must contact Hollywoodbets directly. You can send an email to hwhelpline@hollywoodbets.net or call the Helpline on 087 353 7634 to resolve the issue.

It is important to act quickly and have your friend's account details ready when you contact support.

1. Contacting Support

The 48-hour window begins once your referred friend completes the required R75 turnover. If this time has passed and your account does not reflect the R50 bonus, the terms provide specific contact channels. You should email hwhelpline@hollywoodbets.net or call 087 353 7634. These are the official channels for resolving missing referral bonuses.

2. Ensuring Your Referral Was Valid

Before contacting support, double-check that your friend met all the criteria. They must have been a brand-new customer who never had a Hollywoodbets account. They also must have deposited R50 and fully turned over the combined R75 (including their R25 sign-up bonus). If they have not completed this turnover, the bonus will not yet be triggered.