When can FirstBet suspend or terminate the Friday and Monday Cashback promotion?

Short Answer: FirstBet can suspend or terminate the Friday and Monday Cashback promotion at the end of any Thursday or Sunday during the promotion period, for any reason and without notice. In that event, cashbacks on qualifying bets resulted before that time are allocated the following day at or around 11:00 CAT.

The general terms also cover how to query a missing cashback, what counts as abuse, the profit-based eligibility exclusion, and the no-combination rule.

1. Suspension, Queries, and Abuse

When can FirstBet suspend or terminate the Friday and Monday Cashback promotion? FirstBet reserves the right to suspend or terminate the promotion at the end of any Thursday or Sunday during the Promotion Period, for any reasons whatsoever and without notice. In that event, cashbacks on qualifying bets that have been resulted before that time will be allocated the following day at or around 11:00 CAT. Customers waive any rights or expectations they may have against FirstBet and acknowledge they will have no recourse or claim of any nature against FirstBet.

How do I contact FirstBet if I have not received a cashback I believe I am owed? If you believe you have not received a cashback you should have, or you received an incorrect cashback, you can contact FirstBet through the website live chat, by emailing support@firstbet.co.za with the subject line Friday/Monday Cashback Bonuses, or by WhatsApp on 068 323 3139.

What happens if FirstBet finds abuse of the Friday and Monday Cashback promotion? Any abuse of the promotion will result in forfeiture of bonuses and winnings.

2. Eligibility and Combining Promotions

Am I eligible for the FirstBet Friday and Monday Cashback if I am R20,000 or more in profit over 30 days? No. Customers who are R20,000 or more in profit over the previous 30 days are not eligible for the promotion. This is measured as cash wallet payouts and bonus payouts exceeding cash wallet stakes by R20,000 or more over that period.

Can I combine the FirstBet Friday and Monday Cashback with another FirstBet promotion? No. The promotion cannot be combined with any other promotion or bonus offered by FirstBet, and a deposit or bets used to qualify for this promotion may not simultaneously be used to qualify for any other promotion.