Why am I not receiving the OTP for my SnapScan or Zapper deposit on Betfred?

Short Answer: The OTP for SnapScan and Zapper deposits is sent by your bank, not by Betfred or the app. If you are not receiving it, the most common causes are network delays, SMS blocking on your phone, or outdated contact details on your banking profile.

Both Zapper and SnapScan confirm that the final verification step is handled by your bank's systems.

1. Common Causes for Missing OTPs

Zapper states that OTPs are sometimes delayed as a result of bank systems, which is beyond their control. Another common issue is that your mobile phone may be blocked from receiving SMSes from certain providers [citation:2]. Standard Bank advises checking your network coverage and resetting it by switching to flight mode and back. If the OTP is still missing, there may be a problem with the mobile number your bank has on record [citation:6].

2. What You Can Do

First, check your phone's SMS filters or spam-blocking apps and remove any blocks on numbers starting with 087. Zapper also notes that if you are registered on the WASPA Do Not Contact list, you may need to unblock Zapper's specific SMS numbers [citation:2]. If the problem persists, contact your bank directly to confirm the mobile number on your profile is correct. You can also try switching your OTP preference to email if your bank supports it.